We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise. We make return exceptions for items that are purchased as part of a planned Christmas gift. Returns for Christmas items will always be accepted until January 24th of the given year.
When returning a gift, a Bibelot Shops Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from any Bibelot Shop, and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than a Bibelot Gift Card.
RETURNING MERCHANDISE BY MAIL
On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Please contact us for information on obtaining a return shipping label for your package.
All cosmetic, food, and bath items must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued.